Orders over the Phone

[fireawaymk]

Hi Guy, 

In addition to the Dine-in, we also provide Telephone order service for 

- Collection 

- Delivery  

I can't find find the option to select these services during the order placement 

For collection, we need below fields 

- Name, Phone number, Collection time, Notes, Payment status

For Delivery, we need below fields 

- Name, Phone number, Address, Delivery time, Notes 

- If integration with Postcode search would be great 

Any help enabling these options will be much appreciated  

[tranguyen]

Hi @fireawaymk, thanks for your post! At the moment, when you are taking orders over the phone, there isn't a way to enable the fields required. A workaround would be enter all these details within the Notes section when you are taking payments.

I know we're running a beta for pickup order creation in the square Point of Sale app as well. If you are interested, please let me know!

[fireawaymk]

Hi @tranguyen 

It looks like there are limitations if you enable it for us. 

I am planning to subscribe to a package with you guys but looks like i have to drop my plans due to this option unavailability. 😞

Looks like the article wrote around 5months ago, are there any advancements since then ? 

[tranguyen]

The feature is still in beta at the moment @fireawaymk and I don't have any further update at the moment. Do let me know if you'd like to try it and I can loop in our beta manager @JessRog as well.