Order notifications

[EnchantedDreamr]

My notifications have completely stopped for some reason when I receive an order. I don’t even receive an email. I have the square POS app and the weebly app, neither of which give a notification unless I’m actually in the apps themselves. I used to receive emails when I got an order but these seem to have stopped now too (they’re not in my spam folder either). Can anyone help?

Thank you!

laura 

[MJD]

Add all the square email addresses to your contacts, sometimes the emails can be blocked if they’re repetitive from what your device sees as an unknown user.

[tranguyen]

Hey @EnchantedDreamr, sorry to hear you're running into this! 

It's definitely worth adding all the Square email addresses to your contact like @MJD suggest; this will ensure that emails aren't blocked by the email provider. For convenience, here's the list of emails you can whitelist:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Hopefully this will help! 

[EnchantedDreamr]

Thank you so much. I will do that 🙂

[Deliveryservice]

I am not receiving push notifications ( cha ching ) from the weebly app!!! This is really inconvenience as a online delivery service…I’ve done all the necessary troubleshooting and Weebly/square don’t know why…please help

[Ellie_]

Hi there @Deliveryservice

If you are still not receiving order notification sounds, I recommend contacting our Customer Success team directly so they can investigate this. 

[tonydow]

My order notification emails are set to use two email addresses which has always worked fine until today when the notification came to one address but not the other.