New to square - paid a tester payment and a week later I still do not have a payment into my busines

[Calbro1019]

Hi 

new to square . I paid a tester payment with machine and one week later I’m still waiting for that payment to hit my linked business bank account 

Checked transaction and says pending , paying next day but the following day nothing . Please help as can’t contact anyone  from square . Useless 

[doc_choc]

Hi @Calbro1019 sounds like something is not quiet setup correctly. I’m sure you have already done this but just run through you bank details and double check all is in place correctly. Other than this it may be a call through to Square customer services. They are pretty good at resolving problems like this and should be easy to access by the phone. 

[doc_choc · Accepted solution]

Give Customer Support a call on 0800 098 8008. They are really helpful. Monday to Friday, 9:00 AM to 5:00 PM.

[Breffni]

Hey @Calbro1019 welcome to Square and the Seller Community 🙂 

Exactly as @doc_choc mentioned, unfortunately, we don't have access to your account here but it sounds like there was just a step missed in the sign-up flow. 

Our support team will happily help on the phone number below between 9-5 Mon-Fri. 

If you need help with anything else, just let us know!