Square Champion

Let's talk good landlord interactions

Hello all!

 

For this week's Question of the Week, I'd like to discuss landlords. We all have our horror stories for sure, but I'm interested in what things your landlord has done that actually helped your business.

 

Was it a reduction in rent due to an unexpected expense? Perhaps assistance with a repair that would normally be covered by you?

 

For me, it would have to be during the heart of the pandemic. My landlord was willing to take partial payments for rent based off of income until the strictest regulations were relaxed. It made my life a little more bearable during an otherwise crazy time in my business.

Ryan Wanner
Golden Pine Coffee Roasters
Colorado Springs, CO, USA

Square Champion: I know stuff.
Beta Tester: I break stuff.
he/him/hey you/coffee guy/whatever.

Happy Selling!
3,690 Views
Message 1 of 34
Report
33 REPLIES 33
Square Champion

Oh your landlord sounds like a dreaaaam @Twpchair!!

 

I'm so glad that you've been able to have a good experience too.

 

Legit, that's how we found the space for our 2nd shop too! Same owners of our first building and they provided the same comfort that we had before.

 

When you find a good landlord, you're likely to stick with them! And they know that if they have a good tenant, do anything to keep them happy 🙂

Lenore
LenJo Bakes in Kitchener, ON
Let's connect on Instagram!
474 Views
Message 22 of 34
Report
Square Champion

💯 they are happy people aren’t moving in and out non stop and going through all that hassle. June 26th will be my 10th year there. Customer ask me how do you like him. I tell him he’s amazing! He leaves us alone and we leave him alone. He’s extremely busy and doesn’t have time for me calling him and telling him my toilet keeps running or anything else that one of guys can fix. He told me day 1 if you can fix it then do it and take it off the lease and your time too. If not call his handyman and he is there in 30 minutes or less. He comes over around Christmas and gets gift cards for his female staff and their bonuses. But that’s a huge chunk in December for us. No, I have no desire to move the furniture store ever. He will never sell it. It would be crazy for me to “buy” it when I have everything I want and need now minus his bills for ownership of it. I’m good with that! 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
468 Views
Message 23 of 34
Report
Square Champion

@Twpchair This is smart.  I understand the desire to own the real estate to capture the appreciation, but it does add a whole nother layer to the business.  Insurance becomes a paramount concern, of course you could always do the ole LLC buy it and lease it to your business.  But I really believe this is a if it ain't broke don't fix it.

 

But, (always a but) I would always have a plan for if something tragic happened.  Estates and heirs have a funny way of mucking up things.  You could always see about an option agreement where you could have the right of first refusal if he ever did sell it to match whatever offer, or even better the right to buy it at a set price should something happen.  I would present it like, if something bad happened, he just changed his mind, met the greatest person in the world, won the lottery, pulled out in front of a train..you know...if something changed...

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus
466 Views
Message 24 of 34
Report
Square Champion

@lenjobakes Yea, some landlords value occupancy over amount per month and those are the best kind.  It only takes a couple months being empty to wipe out any rent increase.

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus
466 Views
Message 25 of 34
Report
Square Champion

At our main location, we own the building.  It is nice to be able to make renovation decisions completely.

 

For our other location, we rent.  We are responsible for everything.  It is a bit frustrating because we currently have four ACs that are all needing replacing because they are so old.  However, we have only been there for 14 months, and the lease says we are fully responsible.

 

At another location, the lease states that we are only responsible for the first $1000 per year for each AC unit for repair or replace.

 

I think this is the biggest challenge on renting.  If I owned the building, I would understand and be more accepting of replacing things like AC units or roofs.

 

It is a good idea, when renting, to be fully aware of what is stated in the lease and even negotiate these kind of items in the lease before agreeing to the terms.

~Cheryl!

Square Champion

Sign in and click Mark as Best Answer if my reply answers your question!


Cheryl! Tisland
Burst Of Butterflies Create & Paint Studio

BurstOfButterflies.com
1,107 Views
Message 26 of 34
Report
Square Champion

@BofBArtStudio  You are not wrong. A good lease negotiation is vital for continued success. I wish landlords would be more willing to work with the fact that an AC unit is not something the tenant is going to rip out and take with them when the lease expires (well, hopefully). They should be willing to do work on it since it's theirs.

Ryan Wanner
Golden Pine Coffee Roasters
Colorado Springs, CO, USA

Square Champion: I know stuff.
Beta Tester: I break stuff.
he/him/hey you/coffee guy/whatever.

Happy Selling!
767 Views
Message 27 of 34
Report
Square Champion

100% after hearing all this I would be considering taking mine I just paid for and shoving theirs back in. That's a bad deal. 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
735 Views
Message 28 of 34
Report
Square Champion

Ouch! Renting can be really steep! I've never rented a building; only houses when I was younger, and I didn't have anything like that—just utility bills, mowing, and plowing. That was decades ago. This situation definitely raises a red flag that new business owners should be aware of. 

 

So, you fix all the issues, replace everything, and the building ends up in top-notch condition. Even with a year-long rental agreement, the landlord could still sell the building, and you just providedy a new one for him! That's just crazy. So far, it seems like you've earned the title of a bad landlord!

 

I've been thinking about my own landlord, who will sends over his maintenance man guy usually in spring and fall time to just checks everything over. He always asks us if we have any other issues or anything else he can help with. I mentioned that our hot water doesn’t stay hot for very long. I'm not sure if the problem is because the water is so hard, but he checked it out. He concluded the hot water heater was too small and suggested upgrading to a larger, newer one along with a functional water softener. 

 

He also looked at the restroom and decided to replace the toilet and sink because of the rust and their condition. He wanted to address it all at once. He noticed the furnace, which worked fine but was from the early '80s. He mentioned they had just replaced theirs at the main office, not because anything was wrong, but because the ladies wanted quieter units. So, he replaced ours, and now I can't even hear it running. I’m guessing that all this work cost around $30,000, but I never received a bill.

 

You definitely take first place when it comes to bad landlords! I think this is why we haven't jumped into owning our own building. Right now, leasing from him is like owning it without the cost of it is easy, and we can do as we please without any issues. Is it hard to find buildings in your area? In ours, most downtown properties don’t sell; they get passed down to family members who take over the buildings. I absolutely hate moving, but I recently decided to open another business for two reasons: the same landlord I lease from called me to say that one of his stores three doors down from my furniture store became available. 

 

Currently, my furniture store has 12,000 square feet of floor space and about 6,000 square feet of workspace and inventory. The new building is about 7,000 square feet and comes with a large office, a second bathroom, and storage space. It used to be a busy decor, handmade, and gift shop featuring local artists. They had booth spaces and rented out areas for things like candles and soaps. I'm planning to do something very similar. When he mentioned the rent would be $500.00 a month, I didn't even need to discuss it with my husband; I took it right away. 

 

It took two extra months to move in, and no rent is due until my first full month there. Training starts today and Wednesday, and some vendors are still setting up their areas. Our lease payment will start in April, but he told me I could open whenever I’m ready. I have the option to choose a lease term of either year-to-year or five years, and I chose five years.

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
735 Views
Message 29 of 34
Report
Square Champion

I guess what makes my landlord great is responsiveness... if we have an issue with something he's on it immediately.... we never had a need to have monetary relief.. and he's fair with the rent... I guess all we can ask for.

Dina
Co-Owner Amityville Apothecary
www.shopamityvilleapothecary.com
Instagram | TikTok @AmityvilleApothecary

Podcast: Apothecary After Dark (YouTube & Spotify)
734 Views
Message 30 of 34
Report
Square Champion

One of our locations, the building owner and business completely sent everyone home but 3 people.  So we closed the cafe down and they waived the rent on the lease until we reopened.  When we reopened we even were able to get a subsidy since it would take a while to get everyone back in the office.  Was super easy of them, and made all the difference of us reopening for their staff.

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus
700 Views
Message 31 of 34
Report
Square Champion

I know you want good stories on how landlords have helped.  The only time we received help was during Covid.  For our 10 locations, we stopped paying all rent until we better understood what was happening.  None of the landlords attempted to evict us.  Once the dust settled, we paid our landlord the full rent due.  We all received PPP money which helped with this.

 

For perspective, there are some things that landlords have told me over the past 20 years and other realities.  Below are some of those conversations.

  • Kimco: "We are a publicly traded company that answers to our shareholders. Our #1 priority is collecting rent, period. 90% of you will not make it 5 years. It's nothing personal; however, we forgo billions in uncollected rent every year. It's nothing personal."  
  • "All of our (landlord) costs are going up—maintenance, taxes, interest, etc.   We have no choice but to pass the savings on to you.".
  • "My lender calls my loan every 5 years.   With my vacancy rate increasing, I have no choice but to raise your rent.  This is the only way I can make my payment." 

 

The good news is that our rents are very reasonable, except for Colorado Springs, where they are crazy.  

575 Views
Message 32 of 34
Report
Square Champion

@indianathomas  Being in Colorado Springs myself, I cannot agree with your last comment more.

 

One place I looked at for a shop on the north side of town was a 2500sf space, rent before triple net was going to be $7000/mo. The landlord darn near broke his arm patting himself on the back about how his rental rates were "great" for that side of town. And his idea of tenant improvements didn't go past 30 days free rent: no other concessions or assistance at all and it was not up for negotiation.

 

I love the Nothing Personal line as well. I'm glad that they trust our businesses enough to take our money but darned if they're going to help actually keep us there. And the line about vancancy rates increasing: talk about cognitive dissonance: we can't lease this space so everyone else has to suffer. When they leave and we can't lease the space for the inflated amount, we'll just have to increase everyone else's rent to compensate again. Sooner or later they're left with an empty building nobody can afford to think about leasing. Stupid.

Ryan Wanner
Golden Pine Coffee Roasters
Colorado Springs, CO, USA

Square Champion: I know stuff.
Beta Tester: I break stuff.
he/him/hey you/coffee guy/whatever.

Happy Selling!
573 Views
Message 33 of 34
Report
Square Champion

It's crazy.  I always thought it crazy that landlords wouldn't work with tenants when the business went into an economic downturn.  My banker explained it to me in simple terms.... "They're dead in the water also.".  

 

This is because most commercial real estate loans have 5-year renewals. Although they work on a 25-year term, they are reset every 5 years in most cases.  So a landlord will buy a property and on the 5th year they will have to renew the loan.  For example:  If a landlord buys a commercial building for say $6 million, their loan payment may be about $40,000 monthly.  If the property collects $40,000 in NOI, the landlord breaks even between the rents and the payment.  If any tenant leaves in that scenario, the landlord must cover the difference out of their pocket.   When the lease renews, they have to agree to cover the payment or increase everyone else's rent to cover that payment.  This is called, "The Death Spiral".

 

The above is a simple example.  Most lenders want a DSR (debt to service ratio) of about 1.2.  This means the total rent collected must be created to cover 120% of the loan payment.  If the payment is $10,000 a month, then the bank wants to see $12,000 in rental income.  

571 Views
Message 34 of 34
Report