Howdy there @Nepean,
Welcome to the Seller Community! 🤗
Sorry to hear you've been having trouble with your Square Reader!
The reader will need to be paired to your app each day, however, you should find when your device has Bluetooth enabled that it begins to automatically pair whenever the app is open.
I recommend trying these troubleshooting steps that have resolved this same issue for others. Firstly, it's a good idea to ensure your device is compatible with Square: https://squareup.com/au/en/compatibility.
Once you've confirmed your device is compatible, follow the below steps.
1. Check if the app needs to be updated (if updates are needed, install and then reopen the app, if not close the app for now).
2. Check for software updates on your device and install them.
3. Reset your reader by pressing and holding the button on the side until you see four red lights flashing, then release the button. Set it aside.
4. Forget the reader from your Bluetooth devices list.
5. Open your Square app and navigate to More > Settings > Hardware > Square Reader.
6. If you see a reader listed on this page already, select it, and then select Forget This Reader. If you don't see a reader, continue to the next step.
7. Select Connect a Reader and follow the prompts on the screen.
8. If you still can't connect, try toggling your internet and Bluetooth off and then on again, and try again.
Let us know how you go after trying the above! Hopefully, this resolves the issue moving forward.
Laurie
Community Moderator, Australia, Square
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