I see ‘reader not ready’ error message after connecting it with my iphone

[Huss2808]

Hey I have just purchased square and after pairing it displays ‘pairing failed-reader not ready’

I have tried several times to make it work.

I tried resetting the device

Logging in and out again and again

Restarting my phone

but nothing seems to be working properly.

kindly help me as it is very frustrating.

[Seamus]

Hi @Huss2808,

Thanks for getting in touch. The "Reader Not Reader" error may be one of a number of issues. It's possible that your account has not yet been approved for card processing, or you may be using a non-compatible mobile device.

The best place to get further help for this issue would be to call our support team on 1800 760 137 so they can take a better look into your account status and operating environment 👍