Hi Support,
I am having to post my support needs here because there is no way to contact support for large parts of the day even during the weekday. And I understanding Square is trying to make profits by keeping minimal staff. But all it does is get customers frustrated, and when another company with better offer/pricing comes along, they jump ship because you have not earned their trust or loyalty through service.
I believe Square has some great feature, and it could eventually become one of the better e-commerce ecosystems if the support and onboarding were better. Hopefully, the Square team will take this as constructive feedback.
Anyway, here is what I need help with.
I am confused by Square services and features. I need some help. I need a very basic service/setup need. The main features I need:
- To take payment using POS App and a small card reader
- To take card payments over the phone or in-person using the Virtual Terminal.
- To take online payments using third party appointment scheduling services since the Square Appointments is not available to UK customers. It would be good to have the custom domain square website. I would have happily paid a premium for the website if the Square Appointments was available to UK customers. But it’s not. So, the free website will have to do for now.
So, the thing I need to know is:
- Do I need Square Retail to take payments in person using the iPhone/Android app and the tiny card reader? Because I noticed that’s a separate charge. Because I signed up for a trial of that because thats the only option I could see to use a card reader. Here is the retail pricing: https://squareup.com/gb/en/point-of-sale/retail/pricing . However, because I am a one person business, I feel I would be fine with this tiny card reader and the app: https://squareup.com/gb/en/hardware/reader . This is what I had with iZettle for many years.
- I am going through the setup guide, and on the list, you have to verify your address, which basically means adding your address and opening hours and logo etc. I have done that, saved it multiple times, but it’s not ticking it off the list. It’s getting frustrating because support is so difficult to get hold of.
- I need Square Support to verify that the setup I have based on what I have entered so far is ready to take online payments and in-person card payments. I have tested the virtual terminal with a small transaction and that works. However, I want to make sure that all the settings are right before I order and spend money on the physical hardware for POS. I used to be an iZettle customer for many years, so I am familiar with the devices as they are very similar. So, I need to know if my square setup based on what I have entered so far is now ready to take payments online via third-party sites and via Square POS?
I have added and verified my LTD Company and added and verified my bank details.
It would have been far better to email this support ticket to a support agent. Threads with multiple issues or questions like this are not ideal for forums like this. Anyway, hopefully, another Square user or staff member can help.
Thank you for your help.
