Hi @leonardsmith - I'm sorry to hear that this issue with your Online Store layout has brought you to the Seller Community! 😥
This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.
Violet
Community Moderator, Square
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