Solved: Entry without phone with 2FA

laurenA222 · ‎10-11-2023

Help!

We have a major fundraiser starting at 8am tomorrow and the mobile we have for 2FA is sending to a mobile of a previous employee - support has not helped as they only open at 9am. How can I change this?

Thanks so much for your help!

Arie · ‎10-11-2023

Hey @laurenA222,

I'm sorry to hear about the trouble with your 2FA settings, and understand your frustration. Unfortunately, this is a setting we're not able to change via this public forum as it requires us to verify your identity for account security purposes. Give our team a call on 1800 760 137 (Mon-Fri, 9am-5pm AEDT) so we can help you sign back in.

I'm sorry I wasn't able to be of more help here!

View Solution >

Arie · ‎10-11-2023

Hey @laurenA222,

I'm sorry to hear about the trouble with your 2FA settings, and understand your frustration. Unfortunately, this is a setting we're not able to change via this public forum as it requires us to verify your identity for account security purposes. Give our team a call on 1800 760 137 (Mon-Fri, 9am-5pm AEDT) so we can help you sign back in.

I'm sorry I wasn't able to be of more help here!