Customers cant enter a pin

[ShanDavey]

I have used the contactless option but the pin number cannot be entered in my Samsung Note 20. The screen appears but no data can be inputted

[Boris]

Hi @ShanDavey, 

Thanks for posting! 

If you see the message Screen Overlay Detected on your Android device, or are unable to tap certain functions or the PIN entry keypad, you will need to disable a setting on your device. To do so:

1. Open Settings on your device.
2. Visit your Apps section.
3. Select More > Special Access > Draw over other apps or the Apps that can appear on top menu.
4. Toggle off the permission for all apps that have it enabled.

Let me know how you go, and feel free to reach out if you have any further questions!