At a recent pop up market, a customer made a purchase from me and opted for the text receipt.
They received the receipt for their transaction but a few minutes later received another receipt for a purchase they didn't make. Both receipts show the same last four digits of the card they used.
I searched for the transaction ID for their actual purchase and it shows up in my transaction history. Searching for the ID from the second receipt brings up nothing. Searching for the last four of their card only brings up their first transaction. There are no official transactions listed around the time of the second receipt that have the same dollar amount, and the next time that specific amount was linked to a purchase was hours later and to a different card.
I have contacted Square and awaiting a response but I'm wondering if anyone else has experienced something like this? Have you ever had a customer receive a receipt for a purchase they didn't make and also doesn't show up in your transaction history?
