how do I get to my savings?

Yourwish23 · ‎04-24-2023

My savings account has seemed to disappear on my app and online log in It is no longer under balance and I know there

I can't find my savings account in my square app anymore. It's not under balance but is still taking a percentage of each transaction

TheRealChipA · ‎04-24-2023

Hi @Yourwish23. Sorry to hear about this. You’ll need to reach out to the Customer Success Team using one of the methods here to have them help you. It sounds like you might have an internal problem in your account that someone needs to look into. I hope you can get a resolution soon!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Yourwish23 · ‎04-24-2023

Thanks but it seem that a lot of member are experiencing the same issue. I have contacted customer service and ask for tech support when the customer sec and savings account teams could not seem to answer or resolve the issue.

TheRealChipA · ‎04-24-2023

I’d have no way of knowing whether “a lot of members” are experience it or not. There’s nothing on the Square Status board about a system-wide issue with Savings. I can see my savings. I’m going to tag @_Violet who I know is active on the board right now. May they can get you a resolution or to someone who can help.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

_Violet · ‎04-24-2023

Hey there, @Yourwish23 👋 and thank you for the tag @TheRealChipA 🔖

I actually had my eyes on this one earlier today and have reached out to some of our internal teams to try and get some more info on this. I did see that we have an open support ticket for this issue but I didn't find any updates on it yet.

I'll be sure to follow up with you here once I hear back from our teams! 🙂

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

Yourwish23 · ‎04-24-2023

ok thanks

_Violet · ‎04-30-2023

Hi there, @Yourwish23 - I appreciate your patience here while awaiting my response 🙏

Here's the update that I received from our Engineers: "After getting more info from the Banking-Mobile Team, it appears that the Seller will have to "log in" again by going to More > Login from the app and enter in their passcode if enabled. Then the Savings row should show up."

I hope this information is helpful and is able to resolve the issue on your end, but please do let me know if you have any additional questions.

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.