Why?

cannot manually connect my checking account as my bank is not supported by plaid

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Square Champion

Solution

Hey @Kelly02.  I’m not sure if you are doing this, but people often try to access Square Checking using Sutton Bank, which is incorrect.  In order to access your Square Checking account via Plaid, you need to sign in using your Square credentials.  Search for Square, not for Sutton.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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Square Champion

Solution

Hey @Kelly02.  I’m not sure if you are doing this, but people often try to access Square Checking using Sutton Bank, which is incorrect.  In order to access your Square Checking account via Plaid, you need to sign in using your Square credentials.  Search for Square, not for Sutton.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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