I don't know about callbacks on the weekends and if they do or not. The actual loan department isn't (unless that has changed) call center still is I believe. There's been a lot of updates going on but those were the last hours I knew except for the callback. I guess it would be who it was calling you back. It's hard to get through to the right person/department and you fall under both. But I understand that your main concern isn't the loan you missed out on it is getting the account that is associated with your name now out of the blue off of your account moving forward. I would have thought myself tech support after the first couple of calls and no real answers to your question. They didn't help or couldn't help you with it? Hopefully, whoever calls back can get it straight. It's hard for us as well because we feel for you and I can understand and sense your concern as I would be in panic mode myself. When you see people like myself who either have badges or I write my information out. We are here to help with general questions and concerns. We lead people to the right boards and help in areas where our “expertise” is. Once it gets to people like you and went over all the general questions and nothing. It is time to tag in a Mod and honestly, we have great Mods who work in multiple areas, and here as well. 99% of the time when they say to contact us directly they have more information about your account and can see what is going on or escalate it like they did. It's going to be a long weekend and try not to stress too much but with a callback and 2 tickets out there they know that you are concerned about it and I really do believe that come Monday, someone will follow up with you. These 2 Mods are very nice and I am sure they did what they had to and passed it along where and to whom. These 2 are great I know it is hard when they can't give you a response here but that is for all of our safety and nobody needs to hear your personal information on a public forum. That's why they say contact us directly. Please keep us posted on Monday. Like I said my callback didn't come till 6pm with the time difference. Just try to focus on business and don't get all worked up. If you get frustrated hit me up and vent away. I'm married im used to it! 😆 Have a good night!
Well I thought this was interesting ! After doing some research, I feel SQUARE is using a AI Email Generator, to respond to these emails instead of truly looking into them or at least to weed them out. SQUARE I INVITE YOU TO PROVE ME WRONG ON THIS AND REACH OUT TO ME PERSONALLY ON THIS WITH GENUINE CORRESPONDENCE.
I wrote a long email this weekend and sent it to the SQUARE , copied it and also sent it back to “Nicole” on the loans team. Exactly the same word for word.
This is the interesting , the email I sent to the general SQUARE loans mailbox. I received a reply stating they did get my email and would reply shortly. BUT … in my email inbox preview shows the first few lines of the body of the email as a preview. The one I sent to the general email in the inbox” sample “ in shows this: ..
INTERESTING ? Because when I open the email , this is not there! It’s a hidden message in my reply that only shows in the preview not in the body of the reply. Hmmm?
THIS IS THE REAL INTERESTING PART..
, the email I sent to the escalation manager “NICOLE” shows this ….
This was SECONDS after I sent it , rejected! It shows this in my preview . But when I open the email …. Nothing of the sort is written there. Like another hidden message that only shows in the preview. There is no way. It was a very long, very detailed email of my findings this weekend on my account. It also doesn’t mention anything about my account associated with another account , which is pretty much what the email was about….
Anybody have a reason for this ? Do you think this just tells the agents how to respond so they don’t have to read them? Or it triggers the AI Email Generator to respond as such a few hours later, and they are not read at all? Is there even a “Nicole” ?
After getting a huge run around on Friday… this is all starting to make sense now. No manager with phone access? That is crazy! Who has ever heard of such a thing ?
Hello, this is my 3rd time trying to reply to your message! 😡 I am not very happy with over an hour to post! First Thank you for stepping up and trying to help her. 2nd. I did all I could and then some out of box suggestions, once I heard about you! I am happy that she was escalated to the highest level and a fresh set of eyes to look into this. I knew she was stressed, overwhelmed and frustrated. Going forward people or owners should be aware of accounts associated with each other (if that’s the connection) but it is something small business owners and communities do that separates us from big box companies. We help each other out when needed! We don’t ask for money or anything but just helping a neighbor or friend.that’s a great thing IMO. I really hope this escalation works and gets her back up and going! I hope she keeps me posted after a week of therapy 😂 no, helping her brainstorm solutions I am pulling for her! I don’t work for square we just help out threads in our area of knowledge and then tag in a mod. Then they escalated it a couple of times. Best wishes to you both and I am so sorry this happened especially when she could have used an offer. Thank you again!
I’m baffled by this myself 🤔 unfortunately, I am a business owner and just like you I can only offer advice anything I can think of that might be helpful and send you up further. I find it ironic how you stated without you there is no US! I tell this to our customers often as possible. They are what keeps us going and pushing forward. I watched as small businesses which use to be the backbone of America close up after 40 years and 2 generations and it hurts. If you made it through the pandemic and the period afterwards, you my dear can make it through this! Does it hurt yes, are you stressed out yes, if you didn’t see my responses earlier or they are not there I am only going off of Facebook and adding helpers to your account as I don’t have any here. But I walked you through the steps. One loan officer mentioned out of the many it had to do with your metrics. They change daily so double check those numbers daily and see if anything has dipped since the time you were approved and take notes, right down your questions, your concerns anything that comes into your head. I did semi copy and paste the meaning of the highest escalation and the rest I knew about. I don’t ever turn on my notifications during work but I will today and tomorrow and if you get stuck and can’t find where your 2 accounts are linked send me message and I will get it and start digging around to see if I can search it out. But I think the response to you about where to go in settings from Facebook should be around that same area. Good luck and keep business and family number one ok. You are one tough person and most would have caved. So hold tight and hopefully by Monday the go between will reach out and get you back on track! Don’t hesitate to message if you need help ok.
Yeah, I have had very nice customer service reps. Yes, I definitely see them and nobody has or had deleted them. They just got grouped into one post that you made but we talked 3/4 times type thing. Next post 4 conversation are under each post you made even the mod's responses are there. They didn't delete anything. I'm sure it was a long weekend. But now you know what is connected to your account and if you stop and think about it would you say this is a loan issue for them to handle or technical support issue of 2 combined accounts not associated with each other? Leaving out all loans mentioned. I am just thinking outside of the box and without the timing of the loan and finding it then. I wouldn't have called the loan department regarding the above mentioned. Myself only I would have thought this is a mistake and I am not associated with them and they are not with me and I better get these 2 things fixed. My first call would of been tech support and if it is not them they could tell you what department it was. Accounts ect. My best advice is to to regroup. Write down all the information you have about the accounts being linked and there is no connection. Do not mention the L word or they will probably tell you to contact them. You have. So the more information about it makes it easier for them to look it up and see how, when, and why it happened. The reason I say this is because if you can provide all the proof of it or when and why. It stops opening up a ticket unless this guy/gal can't physically do it and it has to go above them is all. There are many support agents it's finding the one who can do it and supposed to do it if that makes sense. Like I said stop think for a second if someone asked you who do I call and forget the loan part 100% out. I would start with tech support and go from there. I have personally talked with them 3 times all humans and they walked me through 3 different pieces of equipment to all run together and of course I is an odd ball and he passed me up the ladder just transferred the call. I would try them after all this new information with you knowing the connection or associated account that's a help for them to find it faster is all. Good luck and if you need anything else just let me know.
When youb log on to main Square app or your browser to the right is 3 lines thst should say my account and then my resources hit my account and my resources
2. There is a search bar that drops down for both type in how do i get an account associted with mine off of it
3. It gives you a ton of variable questions like i asked you type in the question that fits yours the best ok the closer to the question the better the results
4. You will see a bunch (pages) ssking a similar question hit it
5. I just typed account attached not mine! How do i get it off my account? It pulls up accounts and boom there is a question like yours all highlighted in blue
6 then it will say still need help? Contact us it hss a number, chat support, or email us i hit both resources and my account both give you the Q&A to figure out what department is best some gives a direct number and others the number and code for your call. It could be tech support, accounts and account setup, 1 solution they offered up was calling and doing a security checkup and seeing if it associated by a mutial email addresss, phone number, ptevious address it all comes down to what you type in there that pulls up your closest sitution. I took 3 pictures to help you but i cant share it shows some of your personal information . Let me post this and go back into photos and crop out that and i will post it in the comments
See at the bottom where it say contact us or resources. Try resources first and look through the diffrrent solutions again the closest to yours. Do NOT type in the word loan anywhere !!! Lol 😂 that is a word off limits right now. Each question will pop up a support number to call or chat. Myself i usually hit chat first you will get a bot after 2 question it will say now connecting to a real agent. Explain the situation NO mention of loan (if you do u will go to that department) been there done that. The rep might try tech support for accounts, or security check up, or a general tech support number to handle it. The better your direct question is where or what department you need
Ugh, now now I know the association between the two accounts when you add an authorized user on your account. The first thing that they ask for is an email address so it is your email address that is associated with his account and your account without getting him to take you off of his account with your email address so you can help out take payments, etc. if you need to make a new totally separate email address make sure you do not use the same telephone number anything that is associated with Square you do not want to use on his account because that is what is associating the two of you so if you can get in touch with him and tell him you don’t mind to help him out that’s that’s what small business is. Do we help each other out but using the same email address or the same telephone number is gonna associated automatically I have a girl that who’s a Vendor at one of the stores and she comes in the same thing helps me mark clothes helps me do this helps me answer questions on our Facebook account, but she doesn’t own a business at all. So her email address and her phone number are on there and they show on there which is OK because she doesn’t own a business but you do so you have to change your email address. You have to change a telephone number. Everything that is on Square for your account cannot be on his account at the same time because they associate the two together even if they’re not together if that makes senseUgh, now I know the association between the two accounts when you add an authorized user on your account. The first thing that they ask for is an email address, so it is your email address that is associated with his account and your account without getting him to take you off of his account with your email address so you can help out take payments, etc. If you need to make a new totally separate email address, make sure you do not use the same telephone number or anything that is associated with Square you do not want to use on his account because that is what is associating the two of you. So if you can get in touch with him and tell him you don’t mind to help him out, that’s what small business is. Do we help each other out but using the same email address or the same telephone number is going to be associated automatically. I have a girl that’s a Vendor at one of the stores, and she comes in. The same thing helps me mark clothes, helps me do this, helps me answer questions on our Facebook account, but she doesn’t own a business at all. So her email address and her phone number are on there, and they show on there, which is OK because she doesn’t own a business, but you do, so you have to change your email address. You have to change a telephone number. Everything that is on Square for your account cannot be on his account at the same time because they associate the two together, even if they’re not together, if that makes sense.
No, just wanted to let you know that anything that is associated whatsoever with your email or your phone number with his account say he uses Google you wrote a review you did anything One you need to do a Google search and make sure that all of your information is not connected to anything That has been posted by him that you have posted anything like that every system that does like loans or any anything like that they all use an algorithm that algorithm flex data and it does everything else and it connects anything that you might be associated with so that’s what’s connecting it that’s what’s keeping you there regardless of what you do there hon it could be volunteer work as long as he put in just like I put in my ladies information to access my account Was her name or email address in her phone number, which is fine because she doesn’t own a business and all she does is hold me in the backend of Facebook answering questions. She’s not a paid employee whatsoever so you need to make sure that on his end and then on your end, everything is disconnected that you can find like I said do a simple Google search of your name do a Google search of his business. Make sure like mine even though I post on Facebook I also use Google those two semi connect with each other so they’re crossing information and you need to make sure that all of that information is gone from there on both ends his end in your end I know it’s a pain right in the bottom, but that is the best way to get the two accounts associated Away from each other and then you should be absolutely OK. I’m at work. I’m using voice to text so if it doesn’t make any sense or misspelling pay no attention to it you should be able to get what I’m saying. Do you need to get on associated from his account so once that is done then you should be OK but I would also like I suggested do a simple Google search and put in your name put in his business. Make sure your name does not pop up if you have to. I would not even use an address or I’m sorry an email address That is associated with Square . I would use a different email address if you use Gmail use Outlook use Yahoo use something else besides what you’re using through Square and then you should be absolutely fine from there on out.
This is what I could find and it was from 2023. It could have been updated or changed up in wording since then though.
the process of directing a customer support issue to a specialized department or senior employees with more authority or experience when the initial support. Waiting I would be just guessing here is one on many including business days in that 15 days already. The person who is going to handle it now could be her/his workload or cases. Those are just what I’m assuming and going through all your communication from day one till current so they have an idea. The other thing it said was this is going to a whole new area, a new person and your old ticker was closed out with a final decision if I remember correctly? This means you are going up to the highest you’re going to go with a team specialized in this or the highest person in that department. From everything I read this is your final decision. The other good thing is during this 15 day week they can have someone trying to correct the situation. Separate the two accounts. It’s not a bad thing IMO you have someone new, fresh eyes looking at and a ton more information to provide now. During this 15 days you might be able to get the guy to remove you from his list of authorized users who can access, help answer posts etc. this is your issue and connection. Whether you knew it or not. I have 2 that are authorized on my facebook account and my number 1 free site to advertise. I had to enter all their information and email address and phone and they verified them with a code to add in it.
1. Get him to remove /deactivate your roll all together
2.Get all your papers and communications in order. Hopefully, this will work. He could even send you a screenshot of new authorized users with your name gone save it and upload if needed. Honestly, IMO not always a bad thing but it is a final step. Get your ducks in a row and have everything available to send if needed. Good luck.
Hello, this is my 3rd time trying to reply to your message! 😡 I am not very happy with over an hour to post! First Thank you for stepping up and trying to help her. 2nd. I did all I could and then some out of box suggestions, once I heard about you! I am happy that she was escalated to the highest level and a fresh set of eyes to look into this. I knew she was stressed, overwhelmed and frustrated. Going forward people or owners should be aware of accounts associated with each other (if that’s the connection) but it is something small business owners and communities do that separates us from big box companies. We help each other out when needed! We don’t ask for money or anything but just helping a neighbor or friend.that’s a great thing IMO. I really hope this escalation works and gets her back up and going! I hope she keeps me posted after a week of therapy 😂 no, helping her brainstorm solutions I am pulling for her! I don’t work for square we just help out threads in our area of knowledge and then tag in a mod. Then they escalated it a couple of times. Best wishes to you both and I am so sorry this happened especially when she could have used an offer. Thank you again!
I’m baffled by this myself 🤔 unfortunately, I am a business owner and just like you I can only offer advice anything I can think of that might be helpful and send you up further. I find it ironic how you stated without you there is no US! I tell this to our customers often as possible. They are what keeps us going and pushing forward. I watched as small businesses which use to be the backbone of America close up after 40 years and 2 generations and it hurts. If you made it through the pandemic and the period afterwards, you my dear can make it through this! Does it hurt yes, are you stressed out yes, if you didn’t see my responses earlier or they are not there I am only going off of Facebook and adding helpers to your account as I don’t have any here. But I walked you through the steps. One loan officer mentioned out of the many it had to do with your metrics. They change daily so double check those numbers daily and see if anything has dipped since the time you were approved and take notes, right down your questions, your concerns anything that comes into your head. I did semi copy and paste the meaning of the highest escalation and the rest I knew about. I don’t ever turn on my notifications during work but I will today and tomorrow and if you get stuck and can’t find where your 2 accounts are linked send me message and I will get it and start digging around to see if I can search it out. But I think the response to you about where to go in settings from Facebook should be around that same area. Good luck and keep business and family number one ok. You are one tough person and most would have caved. So hold tight and hopefully by Monday the go between will reach out and get you back on track! Don’t hesitate to message if you need help ok.
I check my dashboard and see this !! It’s like a huge blemish on all my hard work. Soon as I calm down a bit I see that and it all comes back to me . In all my years no disputes , account reviews , etc . It because of that loan application . I know this will hang on for awhile and it is so frustrating to me. What gets me is underwriting asked me …. and they discarded my answer . Just plain out. My metrics are good and have been for a long time.
I am not sure how to connect this to Facebook, I don’t even have my business on Facebook. Help me understand what you do with Facebook .
I am tough and don’t back down easy. I have checked BBB etc . SQUARE has a good rating but tons of complaints in this same matter …. Hmmm ? Why is it not something they take seriously ? I don’t know. I also did my homework on Adverse Action Laws and not only do they have to notify you of a reason ( they did ) but they have to offer corrective action options ( they are not) . in their sellers guidelines it states a team member or authorized user will not effect their own account in getting a loan. So that is misleading and not being followed .
It’s not connected through facebook I was using that as a reference to the only connection I have associated with any accounts. I have my poor mom help me with size, dimensions and do you have other colors etc. I’m retail furniture store and all information is posted in there comments but women tend to be very visual and look at the pictures and not read the entire post is all. I don’t have any one on my square but myself. Unfortunately, yours is associated to his account and it is the only factor that that states need work. I’m just assuming if it was like facebook or Meta I had to do that on my end. You couldn’t add yourself type thing. So I don’t know what he added or granted you permission for but he would have to revoke those privileges by dropping you off , hitting delete but if you are there let me check and see what he could have done and make sure all are gone. I will just type in on my end like I am going to grant someone permission and what or how much it pulls up? Give me just a few minutes as this is new for me too. I’ll be back though.
