Hey there, recently set up my square checking account and debit card.
I work occasionally at a small business, who's business name is "The Green K9", when i use my card, the transaction shows up a "Greenbrier Kennel" which is a completely different business a few miles away. The owner of the K9 was upset to say the least, that the square transaction shows up as a competitors business name on the transaction. Any thoughts on how to contact square to get this resolved.
Regards,
Eric
HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.
Contact Customer Support
https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true
You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.
You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.
Thank you. It appears to have corrected both transactions overnight!
reguards
eric
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