New Square Loan in 2024

[SPPhotography1]

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

[PFS36]

The community definitely helps us all , a lot more than contacting Square. 

[amikel2014]

I received my 7th loan offer on July 4th, still pending on July 11th.  Called square and they stated I turned everything in on the 8th and I should get a response no later than the next day.  It's been 11 days?  Normal?

[Twpchair]

No, not normal at all. I don't know if the 4th with a Holiday had an affect or without going to the backend to see if there was a glitch that day 🤔 I can't remember honestly I'm sorry. I usually get notifications but they have been working on glitches and new updates. I would definitely call them I believe that the Mod pinned the number up top. They are going to give you a script read at first but stay firmly and ask to be transferred to someone who can help you. Your not asking for a loan you already did but nothing else happened since the 4th. The longest I waited was a Saturday night offer and in my bank Mon. 2-3 max when you accept and sign.

[amikel2014]

Yeah, I've not ever had it take so long.   It was odd that they said I turned in all required docs on July 9th and I hadn't even received stating they needed any additional info.  So odd.   The last email I got from them is the "thanks for your application"...

I can never get a human on the phone.. So frustrating 

[Twpchair]

Ughhhhh, I either missed it or misread it. I apologize. I didn't realize they were asking for information. I'm sorry. I thought it was just the normal offer and sign and boom deposit. Unfortunately I did look up in the loan section it took a minute but I believe from what I read and what you have said it's does say about 7-10 business days and add in the 4th of July the date you received it. I would certainly think by this Friday you should definitely know something about it? especially if they haven't asked you for anything else. A human definitely has it. I know it's hard as heck getting to just the right person who will help. I have heard others say they sent multiple emails, and finally, someone called them. I have heard others say when that random survey pops up and it allows you to leave a comment boom an hour later, someone called. Unfortunately, I don't have no secret numbers or work for Square. Please let me know what or when something happens. It will help in the future when this question comes across again. Hopefully,  someone will jump on that's been there and can give a better time frame or how their experience went. Good luck 

[amikel2014]

I got it approved and deposited 🙂  

[amikel2014]

I appreciate all your help!!!!  🙂

[DonutLady]

What kind of documents did you have to turn in? I just uploaded my bank statement and articles of business

[MayaP]

Hello @amikel2014,

Thank you for reaching out and sharing your experience. It's understandable to be concerned about the delay. I am looking into this! 

[Twpchair]

Thank you so much 💓 I looked through all my past loans and fortune, and I've  never been asked for additional information since 2012 and the pilot program I believe 2014? That's the closest I could find. Thank you 😊 so much again. Unfortunately, we most business owners don't know YOU  can't give out personal information on a public forum. I truly appreciate all your support and encouragement. 

[MayaP]

Glad I could help! ☺️

Our team did state they will be following up with you @amikel2014! 

[Twpchair]

You and everyone else thank you so much 💓 💗 

[ls725]

Could you have them look into mine as well please.

[Healthyketo]

Can you please look into mine almost a month paid off I’m working my fingers to the bone to try and trigger an offer 🙏

[Jjpainting]

I just came on here to see if you have had any luck yet. This is ridiculous being a month paid off.   There’s got to be some kind of und underling issue with your account that no one at square is possibly even seeing. I mean, how many loans have you had?  And if I remember correctly, you don’t have anything negative on your account like chargebacks 

[coolcoffeecrumb]

Can you look into my account? I've been paid off since June 8, 2024. All metrics are green.  I'm very desperate for a loan. 

[amikel2014]

Thank you!!!  It got approved and deposited 🙂

[Twpchair]

Yessssssssss! Thank you so much 💓 for the update! I am so happy for you!

[Twpchair]

You are amazing! Did you see? She got approved and deposited! Thank you so much 💓 for all you do!

[MrBond705]

Hey hope all is well. I paid 85% of my loan please look up mine as well.

[Lou8]

Hi @MrBond705 and @Swain thanks for posting here.

Since we don't have access to account information on the Community, I invite you to contact our Square Financial Services Team directly if you have any questions about your Loan. They are available at 1-855-700-6000 Monday - Friday, 8 AM to 8 PM CST.