Hello! I am encountering an issue with the mobile check deposit feature in the app.
When I attempt to take a photo of the front of a client's check, I receive the error message: "We were unable to read the front of the check clearly." The check details are clear, written in black ink, with legible routing and account numbers, and correctly endorsed on the back "for Square mobile deposit only". I have tried several troubleshooting steps without success, including:
- Deleting and reinstalling the app
- Cleaning my device's camera lens
- Capturing the photo against a dark background
- Etc.
This check is from PNC Bank (following their acquisition of FirstBank). Could there be an issue with how this specific check is formatted, or is there another way to resolve this error?
Any advice or assistance you can provide would be greatly appreciated! Thank you ๐
