Is Square looking for reasons not to offer loans

[Rainstar]

I’ve been with Square since 2011 have had multiple loans — 1 dispute that I won in 13 years.  I am at 85% and my volumes is always increases the last 3 months of every year.

I process about 190k per year average 15k per month all of my indicators are good and today my account indicator for processing volume went to needs work it said I took a dip last month when I actually processed $17k — 3k more than the previous month an I am at 86% — how is this possible?

[Sammie_C]

Hi @Rainstar!

Thank you for your post!

We appreciate your loyalty when choosing to partner with Square for your past business loans. Please know that your loan history is reviewed in determining loan eligibility, but there are other factors of your account that are also considered.

Currently, offer eligibility is based on payment processing data, which means eligibility can change as frequently as your business does. Loan processing data includes your processing volume and your processing history, such as failed debits, chargeback history, and changes to your processing behavior, among other factors.

We understand that it is frustrating that we can’t guarantee that you’ll receive a new offer because you’ve had previous loans with us in the past.

Square accounts are reviewed on an ongoing basis to ensure that each business gets the right customized offer. We can’t predict if or when your business may be eligible for an additional Square loan, however, we will continue to monitor your account for eligibility. If your business becomes eligible to apply for a loan, we’ll notify you through your Square Dashboard.

Let us know if you have any other questions!