Funds have been sitting in Square balance for two weeks

[Ink-jar]

Hello peeps, Quick question. If an item/location of sale is in limbo what do I do? I have one saying "Transferring tonight." For two weeks. I have made sure of links. And now I cannot transfer anything while this is in limbo. Had account for awhile but started to get clunky this year.

Thanks, 

✌️

[MayaP · Accepted solution]

Hello @Ink-jar and thanks for your patience while I got back to you. I understand how important access to your funds is and want to help.

Please make sure you have an active, supported bank account linked. Keep in mind that Square does not support online-only banks.

If you’re still having issues, let me know. I’m here to help!

[MayaP · Accepted solution]

Hello @Ink-jar and thanks for your patience while I got back to you. I understand how important access to your funds is and want to help.

Please make sure you have an active, supported bank account linked. Keep in mind that Square does not support online-only banks.

If you’re still having issues, let me know. I’m here to help!

[Ink-jar · Accepted solution]

A helpful customer service representative handled the situation. Thanks folks. 💯

[MayaP]

I am so glad to hear that @Ink-jar. If you run across anything moving forward, don't hesitate to reach out! 

[alexandriak]

I would also recommend giving Square a call if you haven't already. It sounds like something hasn't linked correctly and may need a manual push thru if that's an option.

[MayaP]

Great call out, thank you @alexandriak!