Auto saving glitched

We had signed for auto saving account more than a week ago. Savings are not happening. We got an email that engineer are working on it. Moreover our older saving account from a different business with square has glitched too. Saving are not happening there too. Any experiences

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Square Champion

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Hi @thegrocer.  My auto-saving folders have worked all week, and I use a half dozen.  I just checked my sales from yesterday and all was good.  So, if you got an email saying that they were working on it (and I didn’t) then it’s a safe bet that this is a very localized glitch among a subset of sellers.  Hopefully, they identify the issue and resolve it for you soon.  Good luck!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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Square Champion

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Hi @thegrocer.  My auto-saving folders have worked all week, and I use a half dozen.  I just checked my sales from yesterday and all was good.  So, if you got an email saying that they were working on it (and I didn’t) then it’s a safe bet that this is a very localized glitch among a subset of sellers.  Hopefully, they identify the issue and resolve it for you soon.  Good luck!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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This is happening to me as well. Savings account stopped auto-saving in May.

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Alumni

 

Thanks for reaching out.

 

I've escalated this to our Banking team for further investigation. Once I have more information, I'll reply directly here.

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Alumni

@alma_dearte our Banking team has confirmed that the auto-saving feature is working properly. Are you still experiencing issues with auto-saving?

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