@kavansant So, in your case, as I learned from looking at Etsy help documents, this is purely an Etsy problem. Here's the thing. Etsy has a sync utility. That makes this their problem immediately, since they created it. They can easily find the Square SKU and merge/purge accordingly. But they don't apply the proper merge/purge algorithm... then they say it is Square's problem. The thing is, Square gives Etsy the ability to match SKUs with their APIs. Etsy doesn't use that properly. So, in this case, I'll back up Square. This is definitely Etsy's problem because their software engineers aren't smart enough to to do this the right way. If I'm wrong, then an Etsy engineer will reply and say why I'm wrong. But I'm not wrong. If a third-party creates a sync engine, that third-party owns that sync engine. Period. If it doesn't work, they should remove it and THEN they can blame Square. Right not, they are being disingenuou.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
