no show protection

[Rochelleellen]

I have no show protection toggled off and it is still asking my clients to enter a credit card. How do I remove this? I do not want clients to be required to enter a credit card when booking.

[DinaLRosenberg]

from your online dashboard: 

Appointments > settings > Payments & Cancellations

make sure the require a card on file to book online is toggled off

[Rochelleellen]

I have done that and it still requires it...

[MayaP]

Hey there @Rochelleellen thanks for the follow-up,  that is strange that it keeps happening. Can you please reach out to Square Appointments so they can investigate this further and file a ticket if needed? We will need your account information and to impersonate your Dashboard to get a better idea of what is happening. To protect your account security we cannot do that through this platform. You can reach Customer Support at 1-855-700-6000 squ.re/contactsqsupport. Thank you!