Great question! Right now, Square sends text confirmations and reminders from a system-generated number, which unfortunately isn’t customizable. Since it's not your business number, clients who try to call or text back won’t reach you directly.
One workaround is to include a short message in your confirmation text that says something like: “This is an automated message. For questions or changes, please call/text us directly at [your business number].”
You can also check Square’s Appointment settings to see if adding your number to follow-up messages is an option. If this is a feature you’d like to see in the future, I’d recommend submitting a feature request here. If enough sellers request it, Square may work on adding the option!
Hope that helps! Let us know if you find any other workarounds.
