Why's there a business name attached to square number?

[SoniaLMT]

I don't always get a notification from the appointment app so I have text & email me when a client requests an appointment so I can approve/deny.  Today when someone scheduled the number now has a business attached to that default number square uses to send the notification, at least I thought it was a generic number all appointment users got a text notification from. Will this cause any issues for me with future bookings?

 

[Summer2024 · Accepted solution]

Hi @SoniaLMT ! Welcome to the Square Community! 

The number Square uses to send text notifications for appointment requests is a shared system number. It’s the same one used for all Square Appointments text alerts. Sometimes, depending on your carrier or phone settings, that number might show a business name if it’s been registered for message identification

.

This won’t cause any issues with your future bookings or notifications. You’ll continue to receive texts and emails as usual when clients request, change, or cancel appointments.

If you ever notice you’re not receiving notifications, it’s a good idea to double-check that text and email notifications are turned on in your Square Appointments settings, and your mobile device isn’t blocking texts from unknown senders.

I hope this helps!