So, like my question titled stated, some of my clients aren't no-show protected, even though i have my 'booking with no- show protection' turned on. How can I resolve this issue so that I can be protected?
This sounds like something the support team will need to dig into. They have access to your account settings, and can confirm everything is setup properly.
Because when we book it for them they don't get a confirmation email or text requiring them to secure the appointment. It automatically confirms it because we booked it. They need to fix that and send out a no show protection email confirmation email.
