Where to manage notifications for Classes?

[Laura_B]

@MayaP I hope you are doing well! Where do I manage notifications for booked Classes? Settings listed in Appointments > Settings > Communications reference Appointments vs. Classes, so it's not clear whether they apply to Classes as well.

I did a test by booking a class as a client, and received an email and a text message. These are the changes I am looking to make:

1. Turn off the text messages.

2. Add the class date and time to the Subject of the email.

3. Include class Description in the body of the email. I need to share the Zoom link for the class with those who booked it, and the Description is the only place I can think of adding the Zoom link to. While the body of the email contains "View Details" button, when I click it, the class Description does not show.

4. Change the opening sentence in the email body that says "You have a new class booking" because it sounds a bit confusing for the client.

Thank you in advance for any guidance and support you can offer. 

[Kassi_]

Hey there, @Laura_B - 

Jumping in on this one!

There are several options when it comes to sending out communications to your customers for classes they signed up for. In your Dashboard, go to Appointments > Settings > Communication. 

This is where you can turn on/off, customize, or setup any type of communication with your customers. Also, here is a Support Article with a bit more information on notifications. 

Please let me know if you were looking for something different and I am happy to circle back with you! 

[Laura_B]

@Kassi_ Thank you for jumping in and linking the article. Do I understand correctly that even though the word "Appointment" is used throughout the article, all Communication settings apply to "Classes" as well?

I could not figure out where I can choose if I want email notifications only, or SMS notifications only, or both. Are you able to point me to that setting?

On the subject of customizing the notifications: it's great that I can create custom notifications using variables, however, a few things are missing:

1) I would love to use the class Description variable in the notification. This is where I would include the Zoom link for my live virtual classes. Without the Description variable, my only option is to include the Zoom link in the class Name, which is far from ideal.

2) When my client clicks View Details button in the notification email, the class Description still does not show up. Is there a place where I can fix this?

3) I would like to customize the Subject of the notification email to include at least the class date and time. However, it does not look like the Subject is customizable. If the Subject of each class booking notification is the same (which it is at the moment), and a client books a few classes, all notification emails will be lumped together in the client's inbox. This is not a great customer experience.

Thank you!

[Laura_B]

@Kassi_ I customized "Business accepted appointment" email notification, but when I tested booking a class, I still received the same email notification as before my customization. This makes me think that Communication settings apply only to Appointments and NOT to Classes. Are you able to check with your product and/or support teams?