Unable to message clients through appointments app

[Ganesha828]

Just recently, the message feature on the Square Appointments stopped working. I used to use that frequently to message my customers, but now the button doesn't work anymore and does nothing when I click on it. Any advice on how to remedy this?

Thanks in advance!

[JJ_]

This sounds like a good question for our Appointments team, @Ganesha828

They can take a look at your account with you to help a shine light here, as they are able look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[Ganesha828]

Thank you so much JJ! Just emailed them.