Timezone Error

[Bronze_Palms]

Hi! Is anyone else having an issue with timezones when they leave their timezone?

I have my locations locked [supposedly] to the timezone where the locations are based (California), but when I leave town and change timezones, my Square Appointments app shifts to the new timezone where I am which makes it extremely confusing to read the schedule.

I'd like my Square Appointments app to be locked in the timezone of the business location, regardless of where I am opening the Square Appointments app from. Does anyone else have this problem or know how to fix it?

Steps - 

Navigate to Appointments Settings: In your Square Dashboard, go to Appointments > Settings > Calendar & Booking. 

Choose your preference: Select either "Allow customers to choose timezone when booking" or "Lock booking timezone to business location timezone". 

I have always chosen to "Lock booking timezone to business location timezone", but it is still incorrect when I leave the timezone.

[Sammie_C · Accepted solution]

Hi @Bronze_Palms, thank you for reaching out!

This is rather unusual and I can see how that would make your schedule a bit confusing. Just to confirm, this is only occurring on Square Appointments, correct?

If so, this sounds like it may be a limitation of our software unfortunately. I did find a Square Community post from last year that has some workarounds, if you would be interested in taking a look.

Please let me know if any of these workarounds help, and if not, I can definitely look into this further.

[Bronze_Palms]

Thanks!! It looks like the user is setting his clock on his phone back to the locations timezone temporarily. It would be best if the Square Appointments app was truly locked at the timezone of the location, not the timezone of the device.

[Sammie_C]

I definitely understand what you are saying, @Bronze_Palms. That all makes sense.

I can go ahead take your feedback over to our Appointments team for you and hopefully they can implement this change at another point!

In the meantime, please let us know if you have any other questions or concerns.

[SISU]

It's not rather unusual. If you were a real person instead of an AI bot you'd hopefully get it. 

We want our Square calendar and appts to stay in the same timezone that our physical business is in when we travel, instead of it changing to our current timezone we are in. How hard is it to understand that?

There should be a button you can toggle to set your timezone so it doesn't change when you travel.