TIME ZONE ISSUE IN CALENDAR

etherealbb

Hello Square Support,

I’m contacting you because my Square Appointments calendar has been displaying incorrect business hours since the November 1, 2026 time change in British Columbia.

My business is located in British Columbia. My regular business hours are 10 AM–5 PM, and my recurring schedule correctly shows those hours.

However, my calendar displays my availability as 11 AM–6 PM.

I’ve also had a client book an appointment for 11 AM, but it appeared in my calendar as 12 PM, which caused a scheduling issue.

I’ve already:

Updated my Square Appointments app.
Confirmed my iPhone is set to Vancouver with automatic time enabled.
Confirmed my Square account time zone is Vancouver.
Changed my business location time zone from Los Angeles to Vancouver.
Closed and reopened the app and refreshed the calendar.

Despite all of this, my calendar still displays the warning: “Calendar time zone (MST) differs from business (PST).”

I need technical assistance correcting this discrepancy. Please investigate my business location and calendar time-zone settings and confirm how to ensure that my clients’ booking times match the times displayed in my calendar.

This is affecting my ability to safely manage client appointments, so I would appreciate urgent assistance.

TheRealChipA

Hi there @etherealbb.. It certainly sounds like you've covered all of the bases. I flagged this to the forum moderators to hopefully escalate it to the engineers. Good luck.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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