SquareGo Showing Wrong Services

[Doran]

I have some "hidden" services on my Square Register that I don't want to show up on my SquareGo or booking site.  I've hidden them from my site but just realized they are showing up on SquareGo.  I've tried everything to get them to not show up.  

Is there a way to curate which services show up on SquareGo without having to delete old services that I am not currently offering?

[lthalheimer]

Hi @Doran , thanks for reaching out! Your services on Square Go and Online Booking Site are exactly the same, so you can hide your services once and will have the same settings in both places. To hide a service from being booked on your Online Booking Site and through Square Go, please do the following:

• Go to your Services page in your Appointments Dashboard: https://squareup.com/dashboard/items/services
• Click on the specific service you'd like to hide
• Scroll down to Online booking > Bookable by customers online, and toggle this off
• Save

If you continue to encounter issues, please do not hesitate to reach out to [email protected] or post a reply here. Thanks!

[Doran]

Hi @lthalheimer That doesn't seem to be working for my account.  Items are marked as not available online.  They don't show up on my Square Online booking site but they are showing up on Square Go.  The only way for me to get those items not to display on Square Go is to delete them completely from my service menu.  

[lthalheimer · Accepted solution]

Hi @Doran , our engineering team has looked into this further, and you have found a bug. We have addressed this issue and the fix should be live by Thurs 11/30, if not tomorrow 11/29. Thank you again for your feedback!

[Doran]

Good to know! Thanks for the update.