\Hi @KTTT. Mysteries like this keep me up at night, too! Ha. I have a similar issue with Square KDS randomizing kitchen ticket modifiers for no apparent reason at all. I finally had to develop the “serenity to accept the things I can not change.” 😉
On a more serious note, are you using Variations for your service lengths? If so, I’m at a loss to understand why you even need the abc method, since variations are listed on both POS and Online in the order we place them. We can drag and drop them to rearrange at will. It sounds like there might be a problem in your account somewhere that someone needs to look into. But first, could you post a photo/screenshot of your item on POS as well as post your store URL? I’ll certainly take a look and see if anything jumps out at me before you decide to do the phone thing.
Regards,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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