Room Resources NOT booking correctly last ~ 2 months? Something updated?

[Innerglo]

Is anyone else having this issue? I consider myself a pretty advanced user of square appointments. Ive got what I would call mastery of the appointment module. There isn't really anything I cant make appointments do using and / or type logic. 

But in the last ~ 2 month . Resources have been not booking intermittenly. I would estimate around 1 in 75 appointments this is happening with right now. Everything is setup correctly. At first I thought my staff was making mistakes, but root cause and case study show that it doesnt appear to be a staff issue. It appears to be something happening on the backend with square. 

How do I know this? Because it is doing it with appointments that customers are booking online also that my staff has no interaction with also. 

So just curious if anyone else has started noticing this within the last ~2 months.  At this time during my investigation, there is no pattern. 

[_Violet]

Hi @Innerglo - I'm sorry to hear that this issue with your Appointments Booking has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and settings with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.