After spending several hours on the phone with Square support regarding our recent occurrence of fake appointments on our Square platform from various sources, I was told that Square as a platform has NO capability to track these fake sources and IP addresses.
The only option they provided was to email Square's legal department, which I did - see below.
The only solution they offered was to send an email to Square's legal department and I did - see below
I don't believe we are the only ones as this is a security-related issue, but is anyone else in that space having these problems? Any advice from this esteemed group of people would be greatly welcomed.
Message to Square Team:
I have included screen shots to provide a few examples.
Respected Square Team,
For almost two weeks, we have had problems with fraudulent appointments showing up on our appointment calendar. Both email and phone numbers are fictitious. We continue to receive these phony appointments despite the fact that I have given your customer service team samples. When I asked whether there were any ways to track down these IP addresses, I was told there weren't. How do we report this? As a small business, we cannot afford such interruptions. Without any proof, we can do little to prevent this crime from being carried out by one of our competitors. In order to put an end to this, we need your support and guidance.
