Is there a way to send follow up reminders for a specific service for clients?

[avilafrida84]

Hello, I am wondering if square offers a way to send follow-up reminders for specific services where a client is reminded to come back after a certain time frame for a service. I have clients who forget to come in for their yearly appointments and would love to know if there's a way to automatically remind them that they are soon due for a touch-up and need to book.

Thank you for any feedback provided!

[Breffni · Accepted solution]

Hi there @avilafrida84 👋 welcome to the Seller Community. 

Currently, with Square Appointments you can send your clients booking reminders ahead of time from you to one hour to three weeks. 

It would be a feature request to send follow-up reminders at this time, which you can submit to our Appointments teams here.

Please be sure to include some details about how you'd use this in your business day-to-day - it really helps highlight why a given feature request should be prioritised.

If you want more information on the reminders available, feel free to check out this support article. 

[hsikander]

I do have a similar question and was on the call with support this morning, and they informed me that this feature is not available on Square. Can someone please validate ? Also, if this feature is on the roadmap?

[RobynR]

Hey @hsikander,

Thanks for reaching out to the Community.

This feature is still a request, and we currently don't have any updates on whether it’s on the roadmap.

Please refer to the Best Answer above for more details, and feel free to let us know if there's anything else we can assist you with.