I cannot get my online booking to post and I have went thru all the help lists square has offered

If someone could help me

my online booking wedsite thru square 

ravenandrosebeauty.com

i cannot get my bookings to post. All of the services are checked to online booking available. My new address has been verified by google. 
I did a business name and address change but the core of my services hasn’t changed. I don’t know what else to do to get them posted and available

2,395 Views
Message 1 of 4
Report
3 REPLIES 3
Square Champion

Hi there @Ak907localsnob. One thing that will keep your services from showing up on your booking page is if you don't have team member(s) assigned to those services.  If a service doesn't have at least one team member assigned (even if that is just you as the owner), and if that team member doesn't have availability defined, then the service is considered not available since it would be impossible to book a slot.  Have you checked that?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
2,390 Views
Message 2 of 4
Report

I tried that with a brand new service added by itself and I am assigned as the team member. I am trying to get back onto square go as searchable and bookable. 
still says no services available for this location 

 

2,385 Views
Message 3 of 4
Report
Square Champion

Hi @Ak907localsnob 

 

Not sure if you managed to get this sorted or not given it was a few weeks ago. But to add to the great advice from @TheRealChipA, below are some extra things to check:

 

 

  1. Verify location settings
    Go to Appointments > Settings > Locations > Select your location

    Make sure the location is active and linked to your online booking site.

  2. Confirm team member availability
    Even if you’ve assigned yourself, check that your availability is set up under
    Appointments > Team > Your profile > Availability

    If there are no available time slots, services won’t appear.

  3. Check service visibility
    In Appointments > Services > Select each service

    Ensure ‘Available for online booking’ is ticked and the correct location is selected.

  4. Clear cache or test in incognito
    Occasionally, browser cache can cause old data to display. Try viewing your booking page in an incognito window or on a different device.

 

If you’ve done all of the above and it’s still not working, it might be worth disconnecting and reconnecting your online booking site in Appointments settings. This refresh often fixes sync issues after major changes like address updates.

 

Here’s the official guide for reference:
https://squareup.com/help/au/en/article/6824-set-up-online-booking-with-square-appointments

Proud Australian Square Champion and avid users of Square Appointments • Square POS • Square Online • Square Reader • Square Stand

We use Square with integrations for Xero by Amaka • Printful / We design, develop and implement Square with Squarespace • Shopify • WooCommerce • QuickBooks and more!
2,296 Views
Message 4 of 4
Report