How to turn off the option for "Any Available" staff when booking an appointment?

[speedyskis]

When the customer is selecting the appointment time, this is prominently displayed at the top 

I have tried turning this off

but it doesn't change anything. How do I remove this option?

[sayra · Accepted solution]

Hello @speedyskis. 

We deeply regret the inconvenience you're experiencing with the settings in your Appointments account. To provide you with the best assistance, we suggest reaching out to our Support Team tomorrow. They can thoroughly investigate the issue with you and, if necessary, initiate a Support Ticket for our engineers. Our dedicated Square Appointments team is fully equipped to offer you comprehensive support and resolve your concerns effectively. 

Thank you for your understanding and patience.

[Stacelyn24]

I'm sorry this is happening and I agree with Sayra...you need to contact Square Customer Support so that they can go behind the scnes of what we can see.  Because this is the option that if toggled off should cancel it on the client's booking side as well.

Do you see these other options as well?

Let them check your subscription tier level to see if that might be the reason.  I hope this helps you 🙂