How can I set up different service durations for each team member?

[Naillounge2025]

The title of this thread has been edited from the original: How to vary service duration by provider?

Each of service providers have different pace for the services. Thus, I am looking for a way we can change duration of services per service provider.

Thank you

[Katie_SQ · Accepted solution]

Hi @Naillounge2025, 

Currently, Square Appointments doesn't offer the ability to vary service duration by individual staff member for the same service. However, you can create separate service entries with different durations and assign them to specific staff members.

For example:

Current Setup:

- Service: "Hair cut"
- Duration: 30 mins
- Assigned team members: All team members

Recommended Setup:

- Service: "Hair cut - Apprentice"

- Duration: 45 mins

- Assigned team members: Apprentice team members only

- Service: "Hair cut - Senior"

- Duration: 30 mins

- Assigned team members: Senior team members only

While this approach requires creating separate services based on staff experience level, it provides another approach until more flexible options become available.

We're currently tracking feedback for the functionality you've described on this active Feature Request, so I recommend adding your support on that thread and share how this capability would benefit your business.

Please let me know if you have any other questions!

[mitin]

Hi @Naillounge2025! This is a great question. Currently, Square Appointments sets a standard duration for a service across the board.

A helpful workaround many people use is to create "duplicate" services with different durations in the name—for example, "Manicure (30 min)" and "Manicure (45 min)". You can then assign the 30-minute version to your faster providers and the 45-minute version to those who need more time. This ensures your booking calendar stays accurate based on who is performing the service!

[Razors]

It would be great to add this feature. I use Square to run every aspect of my barber business EXCEPT for Appointments because this feature is missing. I have 10 staff members that offer at least 5 different services (haircut, shave etc.) and each staff member requires a different duration for each service.  If I created individual bookable services for each barber based on their duration, I would have a booking site with like 50 services to choose from. It would be too congested and not a good flow for the client.

Every platform out there resolves this except Square. I should just be able to create barber-specific durations that the platform automatically accounts for when the service is booked and changes durations automatically based on the barbers profile. I really wish Square’s development team would add this feature so that I could switch providers and use Square but I have been asking for several years and it seems to not be a feature of interest to them.