Discount or Coupon Codes for Services - Square Appointments

[Stretch1]

Hi, we wanted to offer coupon or discount codes to our clients.

But there is no option for them to enter the code during checkout online.

Is there a way we could utilize codes and use during online booking?

It would be very helpful if we can have this possible during booking appointments online.

Thanks.

[ddrn84]

This is very well said! Square specifically markets and promotes their Marketing, Text Messaging and Coupons as having this ability. It is misleading to not state or make it clear that within Square there is no way to apply Coupon Codes at the register or redeemed for Appointments online. YES It defeats the purpose of generating codes if they cannot be seamlessly utilized within the system.

"Whether you want to promote in-store events and new products, send last-minute deals, or provide seasonal offers, Square Marketing can help you drive traffic to your online and physical stores."

"Text message marketing is a reliable way to get your offers, promotions, and discounts directly into the hands of your customers.

"Keep your customers in the loop of time-sensitive offers and promotions so you don’t miss a sale. Text message campaigns can be combined with email campaigns to create a complete marketing program."

"There are a lot of different ways that you can utilize text message marketing for your business. Try these tactics to encourage engagement and increase your brand awareness.

• Promotions and deals: Create unique coupon codes to send directly to consumers. By including a click-through CTA, you can drive customers to your website to claim and use their coupon. Through Square’s text message marketing service you can track attributed sales through text messages when purchases or coupon codes are used by customers within 14 days. "

[mitin]

Thank you, @Summer2024 I tagged you in the hope that you might be able to help guide this request in the right direction.

From a merchant perspective, it can feel a bit confusing that Square encourages the creation of discounts and coupons, but then limits how they can be used within the POS they’re built for. I wanted to share that feedback candidly, as it’s something that directly impacts day-to-day workflows.

You also mentioned that the process for submitting and managing feedback has changed. With that in mind, I’m curious how we can best ensure that merchant feedback and feature requests continue to be visible and actionable over time. A dashboard or portal to track these requests would be incredibly helpful, though I understand that may not currently be on the roadmap.

I’d be more than happy to hop on a call with you and Isabella to talk through this in more detail and explore any next steps together.

[mitin]

Hi Everyone,

I am revisiting the topic of issuing and tracking customer discounts.

Currently, it appears that coupons created in the system cannot be applied directly within the Square POS during a transaction. Is this a confirmed system limitation, or is there a specific workflow I am overlooking?

Without the ability to apply these codes at the register, it is difficult to determine if a specific marketing campaign is effective. I would love to hear how others are managing this. What methods are you using to track the performance and ROI of your coupons?

I appreciate any insights or suggestions.