Hi there! ๐ Fellow Square seller and Square Champion here!
First off, thatโs definitely concerning! If your client is clicking an appointment confirmation link and being directed to an entirely different business, thatโs something Iโd want Square to investigate rather than just treating it as a normal booking issue.
A few things Iโd suggest checking:
- Review your Square Appointments settings. Make sure your business information and online booking site are displaying correctly.
- Test your own booking link. Send yourself a test link from your booking site to see whether it directs you to the correct business. Keep in mind that this wonโt necessarily test the appointment confirmation link itself.
- Check whether other clients are experiencing this. If multiple clients are being redirected, that could help narrow down the issue.
- Contact Square Support and request an investigation. Iโd recommend providing screenshots of the text message, the incorrect destination, and the appointment details so they can investigate the link.
In the meantime, Iโd recommend having clients confirm directly with you until this is resolved. You certainly donโt want anyone accidentally interacting with another businessโs appointment system!
Quick question: Is this happening with just one clientโs confirmation link, or have multiple clients reported the same issue? Also, is it taking them to the same unrelated business every time?
Those details could help determine whether this is an isolated link issue or something affecting your appointment notifications.
As someone who also uses Square Appointments for my salon, I completely understand how important it is for those confirmations to work correctly. Hopefully, we can help get this escalated and resolved! โค๏ธ
Square Champions Expert and member of the Square Champions group. (But NOT a Square employee, just a seller like you) Was my post helpful? Take just a moment to mark it as a solution.
