Can i forward the Square number to my business phone number.

[CarTeks]

My clients seem to always call the phone number that gets sent out for appointment notifications and it ultimately rings to no where and then they leave voicemails on that line.  

Can i just forward the number to my shop number to mitigate this issue. 

Thanks!

[ryanwanner]

Hello @CarTeks !

Unfortunately at this time, there isn't a way to forward calls from the messaging numbers to another phone line. I do think this is a fantastic idea, though. I recommend heading over to the Ideate page on this site and submitting a feature request. 

I'm not familiar enough with the Appointments side of things to know the answer to this, but I do know on the regular Point of Sale side, you get incoming voicemail alerts and can view a transcription of the voicemail directly from the Messages section of the app. I'd assume that's available on Appointments but I'm not sure. 

[_Violet · Accepted solution]

Hello @CarTeks 👋 Welcome back to the Square Community! My name is Violet and I'm one of the Moderators here.

If you have an active subscription to Square Messages Plus, you can use a dedicated business number to receive calls and voicemails. You can find more details and instructions for setup in this Support Article.

I hope this addresses what you're looking for, but please let me know if you have any questions! 🙂