Bug Report — Cannot Approve or Deny Appointment Requests in Square Appointments Mobile App

[Vanilla]

Hi Square Support Team,

I’d like to report a bug I’m experiencing with the Square Appointments mobile app following the most recent update on Apple mobile devices.

Issue Details:

• My business settings are configured so that appointment requests require approval.
• After the recent app update, I am unable to approve or decline both new appointment requests and reschedule requests within the Square Appointments mobile app.
• There are no visible or functional approve/decline options in the app.
• To manage any appointment requests (new or rescheduled), I must log in to the Square Dashboard via a web browser.
• This functionality previously worked directly in the mobile app prior to the update.

This is significantly impacting my workflow, as I rely on the mobile app to manage appointments on the go.

Please let me know if screenshots, screen recordings, or logs would be helpful. I’m happy to provide additional information if needed.

Thank you for your time and assistance.

Best regards,

Vanilla

[MayaP]

Hey @Vanilla  — oof, it’s never fun when a setting seems to disappear out of nowhere. I’m happy to dig into this with you.

Could you walk me through the steps you were previously using to accept or decline appointments? 

Also, what app version are you currently using? Any additional details you can share would be really helpful as I look into this further.

[MayaP]

I’ve escalated this to our Advanced Support team. As soon as I have an update, I’ll be sure to let you know. It may take until next week to hear back, but thank you so much for hanging in there.

@Vanilla 

[MayaP]

Which mobile app are you using? iOS or Android? @Vanilla 

[Vanilla]

Hi Maya, I'm so sorry for the delayed response! I was recovering from a medical surgery. I am using iOS and the latest version. The issue seemed to have been fixed, but about two days ago I had the issue again. Sometimes its there, but at random it will not display the option to approve or decline. With new appointment requests I have not had the issue anymore, with rescheduling it did occur about 2 days ago again.

[MayaP]

No need to apologize at all, and I hope your recovery is going well! I really appreciate you taking the time to share these details.

I’ve escalated this to our team so they can take a closer look, especially since the behavior appears to be intermittent and tied specifically to rescheduled appointments. I’ll keep an eye out for their feedback and follow up as soon as I hear back.

Thanks again for the added context — it’s very helpful.

@Vanilla 

[Vanilla]

Thank you so much for your care and attention ☺️