Hey @mplitt84. Clients are able to edit their cards on file at any time, for any reason. That being said, you bring up a good point — that when they delete a card that is being used to guarantee payment for no-shows and cancellations, there should probably be a notification to us at least. Even better, it would be good to warn the customer that if they don’t add a new card for the guarantee, then their existing appointments will be cancelled. However, as far as I know neither of those exists yet.
I’ll tag a couple of Square moderators here just in case I missed a memo and some sort of safeguard like I mentioned above DOES exist. They can touch base with the product team to verify.
And, if there are no safeguards, then you’re going to have to head over to the Ideate Board and submit a couple of feature requests. Just remember that each of the things I mentioned in the first paragraph should be in its own feature request — don’t combine them both together or it will be rejected immediately.
Good luck.
@_Violet @JJ_ @Kassi_ @Katie_SQ @Bernadette3
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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