Android customers unable to book appointments

[VZiglar]

Over the last two weeks I’ve been getting complaints from android clients who are unable to book appointments with me. I’m hearing that when they click on my booking like it gives them an error. My iPhone clients don’t seem to be having any issues. Is this affecting anyone else?

[MayaP · Accepted solution]

Hello @VZiglar, Welcome to the Square community! We’re excited to have you on board and are here to support you in any way we can.

I’m sorry to hear that your Android customers are experiencing issues when trying to book appointments. All your customers should have a smooth booking experience.I would make sure their device is up to date, clear the cache and browser, and try using another browser on their device. 

If this continues to happens, I would reach out to our support team at 1-855-700-6000 or squ.re/contactsqsupport with the browser and device information. They can investigate this further. If you need anything else, let us know!