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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

Hey Guys, Anybody else having issues with unsynched transactions? I've been experiencing this recurring problem. Random transactions do not sync to the cloud ...

5 - Supporter
Posted 11-02-2016 in Troubleshooting
1 Reply

My Square page is set up for taking charitable and non-charitable donations for an alumni association. We advertise the link in our newsletter and various emai...

Jax
5 - Supporter
Posted 10-18-2016 in Troubleshooting
1 Reply

I completed entering ALL items into the Library. I completed a purchase. When I went to make a new purchase, ALL OF THE ITEMS, except the one I had charged on t...

5 - Supporter
Posted 10-31-2016 in Troubleshooting
5 Replies

trying to import inventory for the first time and keep getting the following error. The item library requires all item variations share the same description & ...

6 - Contributor
Posted 11-02-2016 in Troubleshooting
3 Replies

On occasion, when changing drawers between shifts, a transaction occurs within the same minute but isn't reflected in the sales report in a way that corresponds...

5 - Supporter
Posted 10-28-2016 in Troubleshooting
1 Reply

Hello. I am having an issue with the tipping settings. I have it set to 15%, 20% and 25%. However, upon inserting card, the only options that show on the screen...

5 - Supporter
Posted 10-27-2016 in Troubleshooting
1 Reply

We have the Square app on an iPad Pro along with the Star Micronics TSP100IIIWLAN printer (wireless LAN). I have been able to get the iPad to talk to the printe...

5 - Supporter
Posted 08-05-2016 in Troubleshooting
3 Replies

I just tried to enter three different credit card numbers for two different customers and Square keeps declining them. We checked the credit card amounts and al...

5 - Supporter
Posted 10-05-2016 in Troubleshooting
4 Replies

I did a lot of research for a few days before purchasing the Contactless & Chip Reader, dock & USB (?port). I have the LG G4 which was listed as a compatible de...

6 - Contributor
Posted 10-26-2016 in Troubleshooting
2 Replies

HI there- We use Square in 2 locations. We are adding a third space and added the new mobile staff account. I downloaded the app to our Ipod Touch and have sign...

5 - Supporter
Posted 10-26-2016 in Troubleshooting
1 Reply
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