Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

How do I turn on instant deposit?

5 - Supporter
Posted 11-27-2017 in Troubleshooting
1 Reply

I have 3 transactions for a specific day. They all show up in the transactions, but when got my deposit summary only 2 of the transactions are being deposited. ...

5 - Supporter
Posted 11-25-2017 in Troubleshooting
5 Replies

I am trying to use the square app on my iPhone which I've done many times in the past, but each time I try to login I get the following message: 'Connection err...

6 - Contributor
Posted 11-22-2017 in Troubleshooting
14 Replies

Hi! My customer was trying to pay an invoice I sent. Every time she entered her card, it said wrong number. She re checked and tried couple more times, but stil...

5 - Supporter
Posted 11-22-2017 in Troubleshooting
1 Reply

Hi. I’m trying to create an invoice. I keep getting the message that Square needs updated in the App Store. I updated. Didn’t fix it. I deleted and re-installed...

5 - Supporter
Posted 11-25-2017 in Troubleshooting
0 Replies

I am unable to pair my chip reader with a new phone. It connects just fine to my other devices and is fully charged. I have an iPhone 8 Plus. We’ve tried reboot...

5 - Supporter
Posted 11-25-2017 in Troubleshooting
0 Replies

Hi, I have been trying to connect my square space account to square so that I can accept credit cards on my account, but it keeps saying that the password is wr...

5 - Supporter
Posted 11-25-2017 in Troubleshooting
0 Replies

I have on online store and have items that I just have one of. How can I make the item unavailable once an order is placed for it? Right now, it is allowing peo...

5 - Supporter
Posted 11-25-2017 in Troubleshooting
0 Replies

While trying to pair my new wireless square reader to my lg phone. It fails and says to disable developer options. Can i get help with this. Thanks

5 - Supporter
Posted 11-24-2017 in Troubleshooting
1 Reply

I was doing a market today and was having issues with payments due to connection. After tyring to process cards with my reader, it would say declined. It gave m...

5 - Supporter
Posted 11-24-2017 in Troubleshooting
1 Reply
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