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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

[The title of this thread has been edited from the original: Transaction tab is empty in Square Retail Point of Sale] A few days ago we noticed that this tab i...

5 - Supporter
Posted 02-22-2020 in Troubleshooting
1 Reply

I have a customer wanting to pay over the phone with a MasterCard. Expiration is 01/22. It is NOT letting me enter “22” for the year. Any guesses as to why? Tha...

5 - Supporter
Posted 02-22-2020 in Troubleshooting
1 Reply

I created a (business) Square account in my name & SS# - but it is for a non-profit for which I volunteer, The 1099 has been issued using my SS# - how do I chan...

5 - Supporter
Posted 02-07-2020 in Troubleshooting
6 Replies

I just set up the square stand and when i swipe the cards for payments, nothing happens.

5 - Supporter
Posted 01-13-2018 in Troubleshooting
9 Replies

I had a customer split a transaction with $20 cash and the rest on a card. I split the transaction and tendered the $20 and the customer paid the rest with the ...

6 - Contributor
Posted 02-18-2020 in Troubleshooting
1 Reply

I added some PTO hours for an employee but am wondering if the employee can see their PTO on the Square Team app; and can they indicate when they are using PTO ...

5 - Supporter
Posted 02-18-2020 in Troubleshooting
1 Reply

While booking an appointment for a client, it gives you an option to send the client a message with the appointment details. Everytime I write a client a messag...

5 - Supporter
Posted 02-17-2020 in Troubleshooting
1 Reply

[The title of this thread has been edited from the original:printing /bar code] how to use the dymo printer and connect barcode scanner.

5 - Supporter
Posted 02-18-2020 in Troubleshooting
1 Reply

I have two different accounts for different businesses that are run out of the same space. I know that I cansign out (not log out) of the terminal and sign in t...

8 - Enthusiast
Posted 02-17-2020 in Troubleshooting
1 Reply
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