Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Recurring payments by my clients keep getting declined every month! Information is all correct and the card has not expired...Is there anything I need to do on ...

5 - Supporter
Posted 10-24-2018 in Troubleshooting
1 Reply

I got the email to be a beta tester for the Android appointment app when I go to it it will not let me login it says I have to go through a two-step verificatio...

5 - Supporter
Posted 10-24-2018 in Troubleshooting
1 Reply

I am new to the United States and to using square POS app. I have just obtained my social security number and added this to my details so I can accept credit ca...

5 - Supporter
Posted 11-13-2017 in Troubleshooting
2 Replies

Square Shows up in bank account with 4x reversal charges it seems to be a mistake on their end. How fast can this be resolved?? I’m currently on the phone. A...

5 - Supporter
Posted 10-26-2018 in Troubleshooting
7 Replies

I added a few customers to my directory a couple of months ago and they are nowhere to be found. I can add new customers and see them.Any tricks on finding them...

5 - Supporter
Posted 10-23-2018 in Troubleshooting
1 Reply

OK, I am having issues with customers accounts showing 0 balance but at the end of the transactions it will give a total balance of points 32. I go into their a...

8 - Enthusiast
Posted 05-17-2018 in Troubleshooting
4 Replies

I have never been able to get my Square Chip reader to work with my Samsung Note 5!

5 - Supporter
Posted 10-22-2018 in Troubleshooting
1 Reply

<<<The item library requires that all item variations within the same item share the same description. Please confirm that the descriptions match for the follow...

5 - Supporter
Posted 10-22-2018 in Troubleshooting
1 Reply

Recently my pos system has started doing something random. Periodically after a cash sale has been rung up and the cash drawer opens, the system shuts itself do...

6 - Contributor
Posted 10-14-2018 in Troubleshooting
2 Replies
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