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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

My square reader will nbot read any credit cards any more? I purchased a new reader with no success. Is there an update that I need install or should I switch t...

5 - Supporter
Posted 12-07-2018 in Troubleshooting
1 Reply

My create an item page layout has changed in the past week

5 - Supporter
Posted 12-06-2018 in Troubleshooting
1 Reply

Is anyone having trouble with cash payments disappearing if you don’t hit “new sale” immediately after “sale completed” pops up? My drawer was waaay off yesterd...

5 - Supporter
Posted 09-18-2018 in Troubleshooting
3 Replies

At first I signed up on square with my personal email, then decided to create and switch it to a new email to keep things organized and seperate from personal a...

5 - Supporter
Posted 12-06-2018 in Troubleshooting
1 Reply

I am trying to pull emails for all customers who bought tickets to an event we're hosting. We just want to deliver some information about the day of the event. ...

5 - Supporter
Posted 12-05-2018 in Troubleshooting
1 Reply

I have a galaxy tab 4 and I cannot make my chip and pin reader connect to it. I have updated the device and reinstalled and signed in to square. I just get ‘dev...

5 - Supporter
Posted 12-05-2018 in Troubleshooting
1 Reply

"We are experiencing a technical outage in our payment system. Please try again later." It's a new business so we're not sure there needs to be funds within Sq...

5 - Supporter
Posted 11-14-2018 in Troubleshooting
3 Replies

Reader not connecting to iPad. After doing all of directions to fix?

5 - Supporter
Posted 12-03-2018 in Troubleshooting
1 Reply

We've followed the directions on both my side as the owner (online & app) and her side as the contractor (app), and this is still not working.

5 - Supporter
Posted 12-03-2018 in Troubleshooting
1 Reply

I Have been using Square Stand and the Contactless Chip reader (connected by USB) for some time now. It constantly is disconnecting where my stand or iPad isn't...

7 - Protege
Posted 03-01-2018 in Troubleshooting
9 Replies
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