Our site gets this error when people try and check out

[OptimalDFS]

"We are experiencing a technical outage in our payment system. Please try again later."

It's a new business so we're not sure there needs to be funds within Square already or do need to go somewhere in square to update the bank account as we just added more money in it?

[Helen]

Very sorry to hear your customers are seeing this @OptimalDFS. We haven't heard other reports of this issue.

I will add that doesn't look like a Square Online Store error message — do you use an eCommerce partner for your website? Have you contacted your website provider to see if they are having issues?

Our Customer Success team is on hand too if you'd like to call, they can investigate further! 

[OptimalDFS]

We keep getting the following error when a user tries to check-out on our site:  :We are experiencing a technical outage in our payment system. Please try again later."

The site is built in Joomla  so we're not sure if we're missing something that someone could point out to us?

[Helen]

Really sorry to hear you're still experiencing this issue @OptimalDFS. I see that you contacted our API Support team about this and they are working on this for you. Thanks for your patience int he meantime!