Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

My online store has a new glitch where where the item number will not update. I go to Store Editor, Edit Item, and change the number, hit "Save" and it resets t...

7 - Protege
Posted 12-03-2019 in Troubleshooting
3 Replies

My reader stopped working. It’s always plugged in. There are no green, yellow or red lights. It simply seems dead. I’ve tried everything that’s recommended to d...

5 - Supporter
Posted 02-20-2021 in Troubleshooting
1 Reply

I just added an Email Subscription section on my website. I don’t wish to aggravate my customers with an Email Subscription Pop-Up, so I chose adding a section....

7 - Protege
Posted 02-20-2021 in Troubleshooting
1 Reply

Hi, We are getting setup and when testing checkout, tax is applied for the pickup option, but not for delivery? I am checking the tax settings and can't find w...

5 - Supporter
Posted 02-21-2021 in Troubleshooting
2 Replies

My website, alignpilates.studio, has recently encountered problems when customers try to access the site. When many of them try to access the site, they receive...

5 - Supporter
Posted 02-20-2021 in Troubleshooting
1 Reply

Unsure why this happened but I purchased the professional upgrade for my website including the domain, so a charge for $16.00 and $12.00 are on my bank account ...

5 - Supporter
Posted 02-21-2021 in Troubleshooting
1 Reply

For my online business, Square automatically charges different rates depending on which county someone orders from. When I file my state taxes I am required to ...

5 - Supporter
Posted 02-17-2021 in Troubleshooting
3 Replies

I've just added items to my online store and was testing it out. When I add an item to my cart, I'm able to walk through the checkout process. However, if I clo...

5 - Supporter
Posted 02-19-2021 in Troubleshooting
2 Replies

I am trying to verify my identity so I can start receiving payments. I had an online store in up and running sales a few months back. Whenever I click on the "v...

5 - Supporter
Posted 02-04-2021 in Troubleshooting
2 Replies

I'm getting a lot of crashes, mostly while interacting with the Ticket menu, and especially "Print Bill" - Running version 5.57.1 Please rectify! This is slowin...

8 - Enthusiast
Posted 02-11-2021 in Troubleshooting
9 Replies
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